Day3 has been managing V/Line’s website and digital capabilities for some years.
Recently we redesigned and we redeveloped the website with much more sophisticated tools that allows V/Line to automate business processes. One example is with the development of the V/Line journey planner. Where the user can now simply and easily find, plan, book and pay for a train journey on the V/Line website across multiple services and multiple lines. This has increased business efficiency and also has reduced the call time load on the call centre when others are booking tickets which improves the response time in the call centres - all while delivering a greatly increased elegance in the user experience.
Day3 has also developed other different business functions including driver training where an instructor can lead a trainee driver through a systematic checklist and course which is centralised through V/Line’s website.