Robotics Process Automation
Day3 has been delivering Robotics Process Automation (RPA) services for over a decade. Our RPA practice has developed and sustained bots that have delivered millions of dollars in cost savings and error rate reductions. Typical return on investment in RPA projects typically measure at hundreds of percent.
Our services include human-attended process automation, unattended robotics automation and back end process automation.
Use cases for RPA include:
RPA capability is incredibly effective in environments where humans transcribe data between systems. For example, a customer lodges a support ticket in the support system, which needs to be recorded in the organisational CRM and billed by the finance system. Rather than relying on human intervention, process discipline and typing skills to achieve this, RPA offers an instant, error-free and micro-cost alternative that, when repeated many times a day over long periods of time, can yield amazing returns on your investment.
RPA can deliver interfaces between legacy and new systems, eg legacy CRM to modern marketing automation (MA) products, eliminating the need to migrate to or implement new CRMs in order to lever contemporary MA solutions.
Rather than writing scripts to migrate data between systems, and having to deal with many edge cases, RPA capability can mimic a human’s ability to read one system, interpret the data and transcribe that data to the new system. Extreme edge cases can be routed to a human for rapid resolution rather than bogging down in programmatic transition. This approach is much faster than traditional migration techniques.
Complex process execution
RPA offers the ability for simple transactions to trigger and manage complex processes. For example, a telecoms company takes a web-based order for a new broadband service. RPA systems can then go to the NBN portal, obtain the NBN location id for the address, check service eligibility, create a user login for billing purposes, process the initial customer payment, place the order with the NBN portal, take confirmation from NBN that the service is completed, and SMS the customer a completion notice.