As Telstra was in the process of migrating their customers from ISDN to TIPT (IP based technology), Day3 was able to provide automated solutions for their growing business units and complex user interfaces. One of the biggest challenges the Day3 Automation Team faced were the tight delivery timelines set out by Telstra to deliver multiple RPA (Robotic Process Automation) solutions for their business units. We also had a very short timeline to grasp domain knowledge and understand Telstra’s business processes in every scenario.
Day3 have worked very hard to deliver several solid, high-performance RPA solutions to automate a number of Telstra’s business processes. By employing Agile/Lean practices, deep technical expertise, and setting up a high velocity, cross-functional automation team, Day3 was able to meet Telstra’s tight delivery timelines. The team worked closely with subject-matter experts to capture details efficiently and effectively in various formats such as the process of flowcharts, video recordings, and other related artefacts, which paved the way for quick implementation turnaround.
The RPA solutions and software implemented by Day3 have been very successful in working hand in hand with Telstra staff. Telstra has been able to meet its regulatory commitments in spite of increased work volumes and reduced workforce by employing our software BOTs to fill-in the gap and keep on top of increased workload demands. Overall, the RPA solutions have been a huge success with business, as they have resulted in cost savings, sustained delivery, high productivity & process efficiencies.